Account & Data Deletion
Request deletion of your account and data.
Fynro Advisory Services Private Limited
Last Updated: 26 April 2026
This page explains how to permanently delete your Fynro account, what data is removed, and what we are required to keep. The process is offered by Fynro Advisory Services Private Limited, the developer of the Fynro app.
How to delete your account in the app
You can delete your account directly from within the Fynro app. Follow the steps below:
- 1
Open the app and sign in
Launch Fynro and log in with your existing credentials.
- 2
Open your profile
Tap the profile icon in the top-right corner of the navigation bar. Your profile screen will open.
- 3
Tap “Edit”
On the profile screen, tap the Edit option to open the profile editing screen.
- 4
Scroll to the bottom
Scroll down to the bottom of the edit screen, where you will find the “Delete Account” option.
- 5
Confirm deletion
Tap “Delete Account” and confirm your choice when prompted. Your request is submitted immediately.
Alternative — request deletion by email
If you cannot access the app or have already uninstalled it, you can email us to request deletion of your account and associated data.
Send an email to: supportit@fynro.in
Subject: Account Deletion Request
Include the email address or phone number associated with your Fynro account so we can verify your identity. We will respond and confirm deletion within 30 days.
What data is deleted
When your deletion request is processed, the following types of data tied to your account are permanently removed from our active systems:
What data is kept, and for how long
Some data may be retained for a limited period after account deletion, where required by law or for legitimate business purposes such as fraud prevention, security, financial record-keeping, and dispute resolution.
Retained data and retention periods
- Transaction and financial records — retained for up to 8 years to comply with Indian tax, SEBI, and financial regulations.
- KYC and identification records — retained for up to 5 years after account closure, as required under PMLA and applicable RBI/SEBI rules.
- Fraud and security logs — retained for up to 12 months to protect Fynro and its users from abuse.
- Anonymized analytics — aggregated data with no link to your identity may be retained indefinitely.
- Backups — residual copies in encrypted backup systems are overwritten according to our backup cycle, typically within 90 days.
After these retention periods expire, the data is deleted or fully anonymized.
Processing time
In-app deletion requests are processed immediately. Email requests are completed within 30 days of verification. Once your account is deleted, it cannot be recovered — you will need to create a new account if you wish to use Fynro again.
Contact
If you have questions about this policy or need help with a deletion request, contact us:
Need help with deletion?
If you cannot complete the in-app steps, our support team can process your request. Email us and we’ll confirm deletion within 30 days.